FAQ

Frequently asked questions

Is a deposite required?


Yes, a 10% non-refundable deposite is required. We ask that the deposite is paid at the same time as signing the contract.




Do I have to sign a contract?


Yes, we require a signed contract to whoever will be responisble for the care fo the rental items. We will send the contract via email. You can sign and send it right back! Easy peasy.




What is the delivery charge?


Delivery charge is based on distance from our location in Gilbert, AZ. Our standard delivery/setup/pickup fee starts at $100 and goes up in incriments of $100 as more staff is required for setup. Any delivery futher than 25 miles distance requires an additional trip fee of $1 per mile each way. (Backyard bundles have their own built in delivery charge) Yes we will deliver anywhere in AZ as long as the extra mileage is covered! We love our northern AZ weddings!




Will you deliver, set up and take down?


That's the best part! We will deliver the items and set them up at your venue exactly how and where you want them. Then, we will return to pick everything back up after your event. We do the heavy lifting so you can enjoy your amazing event without breaking a sweat or your back. We do however allow for you to pick up and return the items as a case by case situation. Please email at idorentals.az@gmail.com to ask if this option would work for your event.




Can I come see the items before renting?


Of course! Please just send us an email idorentals.az@gmail.com we're more than happy to set up an appointment to show you everything.




Are backyard bundles customizable?


Yes! We are happy to switch items out for other items of equal value. These bundles do save money, so in order to get those savings the initial cost just needs to be the same. We try to be as flexible as possible. We understand that no two weddings are alike.