Question 1

Is a deposit required?

Accepted Answer

Yes we require a 10% non-refundable deposit on the day that you sign.

Question 2

How is the delivery charge calculated and are is it required?

Accepted Answer

Yes, we will always charge a delivery/set up/pick up fee that will be embedded into your invoice. That fee is based on the items being delivered. Our standard delivery/set up/pick up rates range anywhere from $150-$450.

Question 3

Do you add on any other fees that I should be aware of?

Accepted Answer

The only fees we may add on are: 
 • Late night fee - if we are picking up past 10pm
 • Travel fee - if it is 25mi outside of our Warehouse location in Tempe.

Question 4

Do I have to sign a contract?

Accepted Answer

Yes, we require a signed contract to whoever will be responisble for the care of the rental items. We will send the contract via email. You can sign and send it right back! Easy peasy.

Question 5

Are backyard bundles customizable?

Accepted Answer

Yes! We are happy to switch items out for other items of equal value. These bundles do save money, so in order to get those savings the initial cost just needs to be the same. We try to be as flexible as possible. We understand that no two weddings are alike.

Question 6

Can I come see the items before signing a contract?

Accepted Answer

Yes of course! We are by appointment only! So please contact us at info@idorenralsaz.com to set up a time that works best!

Question 7

Do you do travel weddings?

Accepted Answer

Yes! We absolutely love our Northern AZ/Sedona weddings. During peak season ( March-April ) - ( October-November ) we require a rental minimum of $2000 and a trip fee of $2000. Non peak months just require a trip fee of $1500. This does not including delivery, set up and pick up fees. We also only take a handful of travel weddings a season and book out quite quickly!

Question 8

Will you deliver, set up and take down?

Accepted Answer

Yes, our delivery fee includes delivery/set up/ pick up.

Question 9

When can I expect a response once I fill out the inquiry?

Accepted Answer

Please give us 24-72 hours to respond. Please know that weekends we set aside time to focus on the events taking place they will have our full attention. (:

Our best form of communication is email. info@idorentalsaz.com

Question 10

Do you have a minimum?

Accepted Answer

Yes, our minimum is $600 not including delivery, set up and pick up fees. However there are some items that we offer like Yard Games for Self pick ups self return.

FAQ

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